#12345 - I ordered from your store 5 days ago trained in the art of answering questions
Savvy 4/16/2017 at 10:00AM
Hi, I am Savvy, trained in the art of answering questions...ask me anything !
End User 4/15/2017 at 3:15 PM
I ordered from your store 5 days ago and it still haven't arrived yet. When I was paying it says I will receive it in 3 days... Order no : 24587113645
Savvy 4/16/2017 at 10:00AM
Okay, no problem! 
You will need to create ticket for that.
Savvy 4/16/2017 at 10:00AM
Ticket #12345 has been created successfully. Please check your inbox for updates.