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How should asksavavvy handle customers requesting status of an order?
Order Status
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Let customer create a ticket
How should asksavvy handle customers requesting order changes?
Change Order
Edit
Deactivate
Give them change order policy only
How should asksavvy handle requests for return?
Returns
Edit
Deactivate
Give them a URL to process returns
How should asksavvy handle requests for exchanges?
Exchanges
Edit
Deactivate
Let customer create a ticket
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QUESTION
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Order Status
Change Order
Returns
Exchanges
Payments
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Shipping & Delivery
I want to return a damaged item with Ref No: 1546DF
ANSWER
Thank you for attaching the pictures. I am coordinating with the returns team right now and will send you updates asap for your return process. Sorry for the inconvience!
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QUESTION
Select tag
Order Status
Change Order
Return
Exchange
Do you deliver?
Other way(s) customer can ask this question
Do you deliver internationally?
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ANSWER
Anywhere in the World, including, the United States, United Kingdom, Canada, Australia, Singapore, Ireland, Germany, Netherlands, France, Italy, Russia, and more!
Thankyou to contact us.We will connect with you soon!
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EDIT SKILL:
ORDER STATUS
How should Savvy handle customers requesting status of an order?
Let customer create a ticket
Give them a URL to check status
Give them instructions
URL
INSTRUCTIONS
Sorry to hear you want to cancel your order. Here is what you need to do:
< Enter Custom instruction here >
< Add Cancellation Policy here >
EDIT SKILL:
CHANGE ORDER
How should Savvy handle customers requesting order changes?
Let customer create a ticket
Give them change order policy only
INSTRUCTIONS
Type cancellation/change order/change delivery address policy here
< Enter Custom instruction here >
< Add Cancellation Policy here >
URL
EDIT SKILL:
RETURNS
How should Asksavvy handle requests for Return?
Let customer create a ticket
Give them a URL to process returns
Give them return policy only
URL
INSTRUCTIONS
Type cancellation/change order/change delivery address policy here
< Enter Custom instruction here >
< Add Cancellation Policy here >
EDIT SKILL:
EXCHANGES
How should Asksavvy handle requests for Exchanges?
Let customer create a ticket
Give them a URL to process returns
Give them instructions
URL
INSTRUCTIONS
Type cancellation/change order/change delivery address policy here
< Enter Custom instruction here >
< Add Cancellation Policy here >